Delayed Bags
If you can’t find your bags, see an agent at the airport after landing or you’ll need to return. The agent will give you a 13-character file reference number to use when filing your claim.
Find Your Bags
Check Bag StatusCheck the status of your bags using your name and 13-character file reference number.
Bags Delayed 5+ Days
If your bag has been missing for 5 or more days, we’ll need more information to help you. To get started, fill out a Passenger Property Questionnaire including the 13-character file reference number you received at the airport.
View AA Bag Policy